Warranty

24/7 SUPPORT

All customers have access to their rep during business hours, or an emergency line at (800) 692-5844 any other time. We are here when you need us.

24-HOUR RESPONSE TIME

Emails, phone calls and texts will be returned within one business day.

FOR IMMEDIATE ASSISTANCE:
International – (800) 692-5844
Local – (209) 537-4747

To expedite and efficiently PROCESS A POTENTIAL WARRANTY CLAIM:

• Provide West-Mark with all the necessary information to initiate the process.  Pictures and explanation of the defect will help expedite the approval process.  Once approved a warranty authorization number will be provided.
• If a diagnosis has been performed, please provide West-Mark with a repair estimate (in the cases where your shop is incurring expenses to correct the problem). West-Mark will provide you with a purchase order. NOTE: Do not begin repairs prior to receiving a the Warranty Approval Number from West-Mark. In the case of purchased components (vents, valves, oil seals, etc.), always save the defective component, and pictures.
• Avoid paying directly for parts or labor expenses. Pre-authorization of all expenditures is required. West-Mark typically has most vendor components in stock or can drop ship them by overnight service to your desired location.
• When sending West-Mark an invoice for the repairs, please include the trailer(s) VIN number and the Warranty Approval Number. This way we can pay it promptly.

BRIEF SUMMARY OF STANDARD West-mark WARRANTY

• Vendor components: (vents, valves, suspensions, etc.) For these items, we pass on the vendor’s standard warranty. Depending on the item, it may range from 1-5 year warranty period.
• West-Mark manufactured Items:  See your sales contract documents for applicable warranty terms for your products.